Members may redeem the points in their account for reward products offered under the Program.

REWARD PRODUCTS

Product 1: MobiFone Service Charges

When a Member has accumulated at least 2,000 points and selects MobiFone service charges as the reward product, the Member may redeem points at the following rates:

For postpaid Members: The reward value shall be credited to the Kết Nối Dài Lâu Promotional Account (KMKNDL) and may be used for on-net MobiFone calls and SMS within 60 days.

For prepaid Members: The reward value shall be credited to Promotional Account 1 (KM1T) and may be used for on-net MobiFone calls and SMS. The validity period of the promotional balance shall follow the validity period of the main account.

The reward amount will be credited to the Member’s account within 15 minutes of successful redemption.

If a Member redeems rewards multiple times, the reward amounts will be accumulated. The account’s validity period will be calculated from the date and time of the most recent successful redemption, plus the reward validity period (60 days) and an additional 15 days.

Product 2: MobiFone Service Packages

When a Member has accumulated at least 2,000 points and selects MobiFone service packages as the reward product, the Member may redeem the following rewards:

The validity period is 31 days from the date the reward is successfully credited by the system. Any unused voice minutes or SMS after 31 days shall expire and shall not be carried forward.

The voice minutes and SMS provided as rewards are additional allowances and shall not affect the allowances or service packages currently used by the Member.

The validity period of all reward packages is 31 days.

The reward will be credited to the Member’s account within 15 minutes of successful redemption.

Product 3: Datacode Packages for Data Services

• Each datacode may only be used for one subscriber.
• Each subscriber may use only one datacode at a time, either at the time of datacode registration or while the subscriber is still within the validity period of the free data allowance provided by the datacode. If a Member registers multiple datacodes at the same time, the data allowance and validity periods shall not be accumulated. The system shall recognize the most recently activated datacode.
• The reward will be credited to the Member’s account within 15 minutes of successful redemption.

Product 4: Products and Services under the Lotusmiles Program of Vietnam Airlines

• To redeem products under the Lotusmiles Program, Members must register as linked Members between the Loyalty Program and the Lotusmiles Program.
• Point conversion rate: 5 KNDL Points = 1 Lotusmiles qualifying mile. The number of Lotusmiles miles after conversion shall be rounded according to the following rule: 0.5 mile or more shall be rounded up to 1 mile; less than 0.5 mile shall be rounded down to 0 mile.
• The minimum number of KNDL Points for each transfer is 5,000 points, equivalent to 1,000 Lotusmiles award miles. Each Member may make one transfer per quarter and two transfers per year.
• The promotional mileage allocation for the Program is subject to a monthly limit. The Program shall apply to the first 2,000 mileage-transfer transactions in each month.
• Points that have been successfully transferred may not be transferred back from the Lotusmiles account to the KNDL account.
• Members may transfer points to their Lotusmiles account through the application by accessing the “KNDL” section and following the relevant instructions.

Product 5: Other Reward Products

• Other reward products, such as physical goods and shopping vouchers (physical or electronic), shall be introduced under specific programs from time to time.

REWARD REDEMPT INSTRUCTIONS

Methods of Reward Redemption

Members may select reward products through the following three methods:

Method 1: Select rewards on the MobiFone website, under the KNDL section, select Reward Products, and follow the instructions.

Method 2: Redeem rewards through the My MobiFone application.

Method 3: Redeem rewards via SMS.

Detailed SMS Redemption Instructions

TIER QUALIFICATION POINTS

Members’ usage of MobiFone services and their spending charges shall be converted into Loyaty Points  (KNDL Points).

• Point conversion rate: VND 1,000 (one thousand Vietnamese dong) in eligible spending charges = 1 point. Any remaining amount of less than VND 1,000 shall not be converted into points and shall not be carried forward to the following period.
• Tier Qualification Points shall be calculated monthly, starting from the first day of the month in which the Member successfully registers for the Program.
• The calculation of points for postpaid and prepaid subscribers is as follows:

• Certain services shall not be eligible for KNDL Points, including: VAS, services provided through the 9029 content gateway, mPay, Google Play, K+ Television, iParking, wholesale packages (package codes beginning with BB_XXX) for value-added service subscribers, commitment packages, device-bundled packages, OneContact, Mbiz360, MEG, charitable donation services via MobiFone short codes (only the messaging charges shall be eligible for points; the donated amount shall not be eligible for points), and other services as prescribed by MobiFone from time to time.

BONUS POINTS

POINT USAGE REGULATIONS

• KNDL Points are subject to an expiration period. Upon expiration, the points shall be automatically deducted from the Member’s KNDL Points account.
• The expiration of points shall not affect the Member’s KNDL membership tier.
• The validity periods of the different types of points are as follows:

REGULATIONS ON POINT CALCULATION

• Points shall be calculated per subscriber. For postpaid Members with multiple subscribers, points shall be calculated separately for each individual subscriber belonging to that Member.
• When a Member transfers ownership of a subscriber to another Member:
  • Where the user name is different: The transfer of points and the Member’s tier to the subscriber whose ownership has been transferred shall not be permitted.
  • Where the user remains the same: The transfer of points and retention of the Member’s tier shall be permitted. This applies where a Member transfers ownership from an individual customer to a business/organization customer, or vice versa, while retaining the same user. In the case of a transfer from an individual customer to a business customer, the user’s name must be stated in the contract or supported by documentation issued by the business confirming the user.
• A prepaid Member who switches to postpaid service, or a postpaid Member who switches to prepaid service, shall retain their accumulated points, membership tier, and participation period in the Program.
• If a postpaid Member terminates the service contract, or a prepaid Member’s service is suspended in both directions due to expiration, the Member’s accumulated points shall not be convertible into cash rewards.

ELIGIBILITY REQUIREMENTS

• Members must meet all of the following requirements to participate in the Loyalty Program:
• Complete mobile subscriber information verification in accordance with Circular No. 08/2026/TT-BKHCN dated March 31, 2026, issued by the Ministry of Science and Technology, in order to be eligible for issuance of the Kết Nối Dài Lâu Membership Card.
• For postpaid subscribers: Have used MobiFone services for at least 6 months as of the registration date.
• For prepaid subscribers: Have continuously used MobiFone services for at least 01 (one) year and have accumulated total revenue of at least VND 1,000,000 (one million Vietnamese dong) in the main account from the date of subscriber registration up to the date of registration for Loyalty Program.

HOW TO REGISTER FOR THE PROGRAM

• Method 1: Register via SMS by sending DK to 9237 and following the system instructions.
• Method 2: Visit the MobiFone website to register for the Program.
• Method 3: Register at MobiFone stores.
• Method 4: Register for the Program via the My MobiFone application.

HOW TO REGISTER FOR THE LOTUSMILES – KẾT NỐI DÀI LÂU PARTNERSHIP

• Customers may register as Lotusmiles –  Partner Members to enjoy benefits from both programs.
• Eligibility: Customers must already be Kết Nối Dài Lâu Members and hold a Lotusmiles membership card issued by Vietnam Airlines.

• Registration process:

  ► Members register for the partnership via the My MobiFone application.

  ► Members access KNDL / Details to complete the registration.

• The partnership registration will only be successful if the name and MobiFone mobile number registered for the MobiFone service match the name and phone number registered for the Lotusmiles membership card.